Refund policy

Return & Refund Policy

We want you to be happy with your purchase from AF Digital Studio.

Physical Products

Eligible physical products may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging.

To request a return, please contact us before sending the product back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Personalized, Custom, and Made-to-Order Products

Customized, personalized, made-to-order, or specially produced products are generally not eligible for return or exchange unless they arrive damaged, defective, or materially different from the order placed.

Digital Products

Due to the nature of digital products, digital downloads, templates, files, guides, and other electronically delivered products are generally non-refundable once access or download has been provided.

If you experience a technical problem accessing a digital product, please contact us so we can help resolve the issue.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos when applicable.

We will review the issue and, when appropriate, offer a replacement, refund, or other reasonable solution.

Refunds

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Contact

For questions regarding returns, refunds, or your order, please contact AF Digital Studio through the contact information provided on our website.

This policy does not limit any rights you may have under applicable consumer protection laws.